Michaels has always understood the value of personalization. But as the craft retailer's reach has expanded...

Read this playbook for a roadmap to identify modernization goals, evaluating what you need to get there,...

The pandemic has reshaped business in myriad ways, none so much as how people communicate. In a few months,...

As organistions move towards a more distributed workforce, the traditional perimeter of the office network...

Over the past year, digital agreement processes have become essential for organisations around the world....

PeppaCRM supplies sales and marketing automation software to Enterprise businesses. Its software-as-a-service...

Find out how e-signatures can drive efficient digital workflows across an organization, improving the...

The COVID-19 pandemic has transformed how and where we work. Businesses have had to respond quickly to...

All business processes rely on agreements — whether those are agreements between business units, clients,...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

Service Performance Insight (SPI), LLC is a global research, consulting and training organization dedicated...

Innovation and digital transformation are a matter of growth and survival for today's businesses. Companies...

The top five percent of professional services organizations (PSOs) are experiencing low levels of attrition,...

Managing your company's financials is the backbone of your business and is vital to the long-term health...