Blue Shield—which currently serves almost 4.4 million members and nearly 65,000 physicians—integrates...

ContactBabel's Inner Circle Guide to Omnichannel explores the challenges and opportunities of offering...

Your agents aren't going to ask you for more automated tools, empowered and personalized coaching, and...

Teachers Building Society UK was founded in 1966 to provide mortgages for teachers, in particular, women. Tasked...

Simplify your accounting journey by taking control of your business finances with this whitepaper. Find...

All business processes rely on agreements — whether those are agreements between business units, clients,...

Payroll is the lifeblood of your business, so it's natural to feel nervous about anything that threatens...

Roughly 7 of 10 supply chain professionals see cloud solutions as being a 'game changer' or providing...

How financial firms build stellar experiences in the cloud From ordering takeout on an app to joining...

Healthcare has a customer experience problem, and it's impacting both care quality and the bottom line. With...

Locating all agile team members in the same room has become a well-intended but quaint myth. Instead,...

The pandemic has reshaped business in myriad ways, none so much as how people communicate. In a few months,...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

The world of Enterprise Resource Planning (ERP) has dramatically changed from on-premise 'ERP 1.0' solutions...