IT Services
Clever Energy
Rising emission targets, unpredictable energy usage, and the size and complexity of enterprise operations...
Power Up Your Personalisation
What they want – where and when they want it. That's what customers expect. Vast amounts of customer...
You Are What You Measure
In some kinds of more traditional businesses the finance department tends to swallow as much data as...
Reshaping ECM: New Opportunities in the Cloud
In today's digital-first world, information flows from many different sources, between more people than...
End-To-End Assistance for Customer Experience Execution
Customers choose where to have experiences with your brand. And when they do, they expect to be greeted...
2021 Professional Services Maturity Benchmark
Service Performance Insight (SPI), LLC is a global research, consulting and training organization dedicated...
6 Trends ITSMs must address in 2018
Changes are afoot in the ITSM space. Businesses are contending with new ways of selling products and...
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