Latest Whitepapers

It might be to simply expand the potential market, to gain market share quickly before someone else copies...

How financial firms build stellar experiences in the cloud From ordering takeout on an app to joining...

To learn more about the impact of shifting consumer behaviors, PayPal partnered with AdWeek to better...

Healthcare has a customer experience problem, and it's impacting both care quality and the bottom line. With...

An IPO is just the beginning of life as a public company, and international management teams know that...

Agility is critical for any business to succeed in today's era of constant change. This eBook from Adaptive...

With the threat of fines, back payment of arrears and potential prosecution – compliance is one area...

Customer experience is the key battleground for brand differentiation in today's hyper-competitive, always-on,...

In the wake of the pandemic, enterprises realised the limitations of traditional business models—and...

Travel and tourism are back on the move. Demand is significantly increasing for both domestic and leisure...

Sales and operations planning was the highest-prioritized application area in the IDC vertical markets...

The connections between a company's finance and HR functions extend well beyond hiring. Think about it:...

New technology can be a scary thing. New processes to learn, new systems to teach your team and new ways...

The employee experience has never been a more critical subject for business leaders. The world of work...