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What digital maturity exists in finance in EMEA organisations? Is there finance-IT alignment? We set...

ContactBabel's Inner Circle Guide to Omnichannel explores the challenges and opportunities of offering...

There's no question that 2020 was a challenging year. The pandemic placed an enormous strain on the global...

Real-Life Tales of Data Loss, Insider Threats and User Compromise Data doesn't lose itself. People lose...

Midsize companies play a key role in the global economy, driving a large share of job creation, economic...

Industry experts predict that successful businesses will soon become 100% digital for all transactions....

Digital transformation has made cybersecurity one of the world's most pressing issues at both the micro...

There's no question that organisations (and individuals) faced many challenges in 2020, both new and...

NICE CXone's latest eBook, Knowledge Rocks! is a comprehensive guide to providing clear, accessible,...

All business processes rely on agreements — whether those are agreements between business units, clients,...

Data has the capability to transform your business, but only if it's collected and processed in the right...

Learn how to identify business requirements and evaluate vendors, use the comprehensive checklist to...

From ordering takeout on an app to joining video calls, the way your customers work and play is constantly...